Privacy policy

Last updated: January 1, 2026

XNESSWORLD operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). XNESSWORLD is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites.

Security and Fraud Prevention

We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services.

Communicating with You

We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal process, enforce our terms or policies, and protect the rights and safety of XNESSWORLD, our users, and others.

How We Disclose Personal Information

We may disclose your personal information:

  • With Shopify, vendors and service providers who perform services on our behalf.

  • With business and marketing partners for advertising and promotional purposes.

  • When you direct or consent to such disclosure.

  • With affiliates within our corporate group.

  • In connection with legal obligations, business transfers, or enforcement of policies.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit to the Services may be transferred to Shopify and third parties in other countries. Shopify is responsible for processing personal information for certain enhanced features. More details are available in the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third Party Websites and Links

The Services may include links to third-party websites. XNESSWORLD is not responsible for the privacy practices or content of those sites.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority.

Security and Retention of Your Information

We cannot guarantee absolute security. Information retention depends on legal, operational, and contractual requirements.

Your Rights and Choices

Depending on your location, you may have rights to access, delete, correct, or transfer your personal information, or opt out of targeted advertising. You may exercise these rights through the Services or by contacting us.

Complaints

If you have complaints about how we process your personal information, you may contact us or your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence, using lawful transfer mechanisms where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:

📧 CONTACT@XNESSWORLD.COM
📍 Cairo, Egypt